We stand behind our products with a satisfaction guarantee and 12-month warranty. We know you'll love our products! But if for some reason, you're unhappy with your product, just shoot us an email at firstname.lastname@example.org and we'll do everything we can to make sure you're a satisfied customer.
New, unopened items may be returned within 30 days of delivery for a full refund. The buyer is responsible for return shipping costs, unless the return is the result of our error (i.e. you received an incorrect or defective item). Beyond 30 days, we do not offer refunds, with the exception of warranty related requests.
Please send an email to email@example.com to get the return process started.